Terms and Conditions
Images are delivered within 6 weeks (express surcharges optional) of date from delivery of all products (and client-supplied props if applicable) and invoice paid. Standard turnaround time is shorter than 6 weeks, but images/video cannot be guaranteed sooner unless a rush fee is paid. Content Warehouse does not offer digital image storage services, and kindly requests that you download all images to your personal computer or hard drive within 2 weeks of receiving them. Images/video will typically be provided on the same date, and usually cannot be delivered in stages. If you require your images/video delivered across different dates, please purchase separate packages for each delivery required.
Payment is by Australian Bank Transfer. PayPal payment is available to international customers only. Part payments are not offered. Invoice is due in full before your service can be commenced. All invoices are payable in full once issued. Prices listed are in AUD unless otherwise specified.
Reshoots and Refunds
We honour all your rights as outlined within Australian Consumer Law. In the unlikely event that there is a major error with your images (i.e. products were not shot in groups as requested or a very specific request - for example, a specific prop was used in the images which you requested not be used - was unintentionally not honoured) we will quickly reshoot the images/video at no expense to you. As photography/videography is a creative, and therefore subjective, artform, no refunds will be issued. If you are unsatisfied with your images for any reason, we may provide, at discretion, a small number of re-edits, no more than 10% of the original number of images/video purchased. Your service is considered booked once the invoice is issued, and is not subject to change of mind refunds as we can only take on a limited number of clients per month.
After your images are delivered, your products will be stored in the studio for a maximum of two months, if you have let us know in writing that you would like to order another shoot within that time. If we have not heard from you regarding another shoot, we are able to store the products in studio for a maximum of two weeks from the date of images/video delivered.
You are free to use the images in any way that you see fit, commercial, personal or otherwise - so long as it does not damage the reputation of Content Warehouse or any affiliated parties. Image/video credit is allowed, but not required. Content Warehouse and it’s affiliated parties retain the right to share works created, unless you have requested in writing, prior to the delivery of images/video, that we do not.
Postage and Product Returns
Any postage is at your own risk. You understand that by posting a product for photography, damage may occur during postage or the photography process, and I, Content Warehouse and affiliated persons are not liable for that damage. Most products shot, including food items, swimwear, linen, cosmetics, skincare and baby-related items are not eligible for returns, largely due to hygiene concerns. Products not eligible for returns may be donated to a local charity. Please request prior to your shoot if you wish for your product to be discarded and not donated. Please clarify before booking your service if your product is eligible for returns. If you wish for your eligible product to be returned, a service fee of $30 will be added to your invoice, and you must include a return paid Australia Post satchel in your original package. Products will not be returned via couriers other than Australia Post.
Thank you for your business!